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Customised Training Programs: Leadership and Team Essentials

Upskill your leaders and team quickly with short and sharp training courses across different topics that can be fully customised for your specific business requirements.

How you benefit?

  • Tailor programs to your business requirements; learn exactly what you need with minimum time out of the workplace
  • Improve business relationships between teams, divisions and customers
  • See high performance teams achieving business goals and growing your business
  • Reduce workplace stress and frustration
  • Develop strategic learning and development plans
  • Increase staff loyalty and retention
  • Maximise the return on your training investment

Our place or yours?

Training courses can be run at the Priority Management Perth Learning Centre in Applecross, or your workplace.

Explore opportunities for customised training programs that combine different topics in leadership and management, communication and conflict resolution, as well as personal effectiveness and building high performance teams.

 

Leadership Development

The Mango Bites Leadership Development Series has been designed to provide supervisors and managers with the relevant knowledge, skills and attitude they need to lead people, manage resources and increase their organisation's competitiveness in the marketplace.

We're about shifting thinking — growing people who think differently. We're convinced that leadership of others and success in business begins with self-leadership. By building people who can lead themselves, we're building people who can grow and invigorate the organisations they lead.

All our courses are customized to meet your business requirements. Please see below some examples of programs we've developed. Contact us to organise your training sessions.

       

The Role Of The Team Leader

Understanding the functional, management and leadership components of any leadership role and how to improve the balance between them.

Managing Performance

Knowing how to communicate expectations, support achievement and monitor results.

The Manager as Coach

Improving team performance through coaching conversations that increase the effectiveness of individuals.

Managing Geographically Diverse Teams

How to effectively create cohesion, improve information sharing and increase collaboration in a team working in separate locations.

Delegating Effectively

Knowing what can and can't be delegated. How to communicate expectations, manage the delegation process and measure results.

Managing Upwards

How to work effectively with other leaders; clarifying expectations, creating trust, adding and gaining value from working together.

High Performance Time Management

Identifying and achieving high value tasks, eliminating time wasters, overcoming procrastination.

Managing Conflict In Teams (Part One)

Identifying the causes, stages and impact of conflict in teams.

Managing Conflict In Teams (Part Two)

Identify your personal style in dealing with conflict. Understanding different ways to resolve conflict and how to find an effective way forward.

Building Positive Workplace Relationships

Practical tools to improve the quality of relationships within teams and organisations.

Leading Change

Identifying how people perceive and respond to change and how to lead people through the change process.

Improving Communications

Increasing listening and assertive communications skills to build better relationships and improve communication.

Technology and Communication

Understanding the changing role of technology in workplace communication. Identifying when and how to communicate effectively using technology.

Creating Effective Reports

How to put together a clearly structured and concise report.

Using Technology to Enhance Reports

Tips and tricks to significantly enhance your reports using Microsoft Office, Lotus Notes or other customised applications.

Working With Different Personality Types

Identify the different personality types, understand how different types interact, and learn how to more effectively manage the different personality types in your team.

Increasing Customer Satisfaction

Identify your organisation's 'brand' and how that impacts customer perception. Learn how to support and empower teams to turn customers into 'raving fans'.

Increasing customer service in your IT team

Increasing the ability of IT Mangers and Team Leaders to develop a customer service focus within their teams.

Team Development

The Mango Bites Team Development Series has been developed to provide teams with the relevant knowledge, skills and attitude they need to work effectively with others, improve customer satisfaction and increase their organisation's competitiveness in the marketplace.

A successful workplace revolves around a successful team. Our courses are designed to give teams the opportunity to develop their abilities and confidently apply them in the workplace.  

All our courses are customised to meet your business requirements. Please see below some examples of programs we've developed. Contact us to organise your training sessions.

       

Managing Your Career

How to improve your career path by becoming a better CEO of your own life and continually increasing your value to organisations.

Improve Your Confidence

Learn how our brain and self perception works; how to create positive emotions, develop resilience and work confidently with others.

The Universe Next Door - Working with Cultural Diversity

Working effectively with people from diverse cultural backgrounds by better understanding our own world view and how that effects our perception of others.

Conflict Resolution (Part One)

Identifying the causes, stages and impact of conflict.

Conflict Resolution (Part Two)

Identify your preferred way of dealing with conflict, develop additional methods for resolving conflict and increase your ability to work effectively with others.

Improving Communications

Increasing listening and assertive communications skills to build better relationships and improve communication.

Technology and Communication

Understanding the changing role of technology in workplace communication. Identifying when and how to communicate effectively using technology.

Working With Different Personality Types

Identify the different personality types, understand how different types interact, and learn how to work more effectively with the different personality types in your team.

Working with Change

Understand the process of change, how people respond to it and how to increase your ability to work successfully with change.

Increasing Customer Satisfaction

Identify your organisations 'brand' and its impact on customer perception. Identify the changing expectations of customers and how to turn customers into 'raving fans'.

Customer service skills for IT professionals

Increasing the service focus of your IT team.

To discuss your specific needs or to book a course, call our office on 9200 6000 or click here to email us.

 

What's included?

• Interactive training courses

• Customised training workbooks

• Online supportmango-banner



Call 9200 6000 or email us to organise your training sessions

Here is what our clients clients say about us:

"A very 'eye opening' experience"

"Dealing with Mango has been a very 'eye opening' experience. Being involved in open discussions with Mango staff has been great. Their ability to listen and get involved in our experiences and points of view is very appreciated rather than a typical approach of teach and tell.

Mango has helped me to gain a plethora of knowledge and confidence that will undoubtedly assist me throughout me career development, as I move forward becoming not only a better manager, but a better person... in business... and in LIFE."

Jeremy Cripps, Drafting Manager
E-Tec Consultants

"One of the most impressive aspects of Mango has been their personal approach and their flexibility"

 "We identified a need for training due to a change in e-mail platform for our users from Microsoft Outlook to Lotus Notes.  Mango worked with us to develop a tailor-made training presentation for our user base, incorporating company and business process specific information. 

Our transition is an ongoing process and Mango have been delivering this course to users as they are transitioned to the new software over the last few months with great effect.  This user transition has been a challenging time for all involved, but one of the most impressive aspects of Mango has been their personal approach and their flexibility in incorporating our ever changing business needs."

Kevin D Chapman, Project Information Manager
FAST - Fluor SKM Iron Ore Joint Venture

"A very powerful set of tools in managing personal life and work life" 

"I have found that Karen & Natalie have been very helpful in bringing the best out of all the team members, have a great sense of the individuals involved specific methods of learning styles.

The High Performance Leadership Program has given me a very powerful set of tools both in managing my personal life and my work life. The course has a structure that has pushed me where I have needed it and pulled me where I had to grow"

Cris Flynn, Drafting Manager
E-Tec Consultants

"You have been an absolute joy to work with"

"Karen, thank you for everything. You and your team have been an absolute joy to work with, nothing was ever too much trouble. We will of course keep you in mind for any future training requirements."

Eleanor Dix, Project Automation Specialist
FAST - Fluor SKM Iron Ore Joint Venture

"It was fantastic to see the growth of the individuals in our team"

"I learned invaluable skills both personally and professionally. It was fantastic to see the growth of the individuals in our team. Mango's facilitation was excellent and professional, while being fun, all the times."

John Velios, Director
E-Tec consultants

"The best and the most effective program" 

"I've done many sales skills workshops by different companies and I can confess that Brian Tracy International is really the best and the most effective program!" 

Aleksander Moreno, Technical Sales Manager
Lefroy Valley

"Do yourself and your team a favour, work with Mango – it will enrich you personally and professionally."

"I highly recommend working with Mango team. The high calibre of the 'Mango People' ensures the highest levels of professionalism and enthusiasm are used to facilitate their top quality programs. Their exciting delivery methodology resulted in our team being fully engaged and comfortable in contributing to the knowledge sharing experience. 

On personal note, I have found that my involvement with the Mango Team has been a very positive influence in both my professional and personal life. Being provided with various tools to more effectively managew my work and home life has been an extremely rewarding experience.

Do yourself and your team a favour, work with Mango – it will enrich you personally and professionally."

Ian McCormick, Senior Civil Engineer
E-Tec Consultants

"An opportunity to gain the right tools to become a high performer" 

"This was a really refreshing approach to getting yourself in to action. One of the key indicators to any sort of training is that at the end of it, the solutions seem so simple, yet we needed this group training to put it all together. Thank you for an opportunity to gain the right tools to become a high performer."

Rodney Kalem, HR Manager
Rapallo

"Achieved clarity around what is important"

"Thanks for the course Karen and Mark. The course help me achieve clarity around what is important in my life and the need to eliminate the distractions."

Tony Monisse, Director
Brentnalls WA

"Clients now want to work with all of our staff rather than just 'the boss'"

 "It really is difficult to write a testimonial that doesn't sound like a sales pitch... How do I truly express how beneficial it has been to have Karen and the Mango Leadership team working with E-Tec??

Prior to the High Performance Program, E-Tec leaders were operating in a silo mentality which led to confused and demotivated staff.  It has always been a fun place to work, but eventually individuals want to progress and develop.  Mango Leadership has been an integral part of assisting E-Tec Consultants to realise the need to provide a culture that encourages growth, development and success. E-Tec had to improve its responsibility, and Mango taught us how. 

Karen and Nat gave us the tools and confidence to coach, mentor, performance manage, motivate and reward our team whilst working in alignment with each other. As a direct result of our various programs, conversations, emails, phone calls and chats over coffee, the team at E-Tec have increased business competency, leadership and communication skills.

In addition to this individual and personal development, we achieved the following:  

• Created and maintained a Personal Development System which focuses equally on KPI's and Professional Behaviours.
• Become masters of change and now quickly and appropriately respond to External/Economic Pressures.

  Increased clarity when communicating across the Company to Clients.
25% increase in the efficiency of meetings - internal and external.
Clients now want to work with all of our staff rather than just "the boss".
Improved systems and procedures have increased the productivity of individuals."

Bek Polak, Executive HR Assistant
E-Tec Consultants

"I don't think we could have achieved such a fantastic result without Mango Leadership"

"We engaged Mango Leadership to help us develop a Document Management Plan. The Mango team invested the time to understand our business and created a new process for handling documents that worked for everyone. This helped both staff and management to understand the problem, and see the benefits of an implemented Document Management Plan.

With the plan agreed we continued to work with the Mango team through the implementation process and were impressed with their ability to provide workable solutions to any issues we came across, provide tailored training to groups and individuals and to adapt to the situation to address the specific "hurdles" while maintaining the focus on the overall outcome.

The result has been a reduction of over 75% of the number of electronic files stored, an increased efficiency in storing and retrieving information and less staff frustration.

I don't think we could have achieved such a fantastic result without Mango Leadership and I would (and have) recommend their services to others"

Sarah Maguire, Assistant to the General Manager,
AMC Management (WA) Pty Ltd

Microsoft Office public programs & one-on-one IT skills coaching:

“Nicely structured course. Filled in a lot of missing gaps of knowledge”

Omero Combi, Combined Painting Contractors

Very enjoyable. Great presenter. Environment great for learning. Will recommend”

Andrea Granagan, Perth College of Beauty Therapy

“The course is well suited to those with a basic knowledge of the Microsoft Office suite who wish to improve their capabilities” 

Adrew McKenzie-Frasir, Peter Carnley Anglican Community School 

Very informative. Great course” 

Vaughan Thomas, Crime and Corruption Commission

“I really enjoyed the "Upgrade to Microsoft Office 2007" course on Wednesday.  I found Helene to be professional, easy to understand, knowledgeable about her subject and very helpful.  The course has made it much easier to find my way around Microsoft 2007 and I hope I can remember all the things she had at her fingertips that made it so much easier to complete professional looking documents and reports.” 

Barbara Cotton, Glenrowan Consultants 

“I enjoyed the course very much. I will take away a lot of information” 

Sam Samarelli, AMC Management

“I enjoyed this course very much. The facilitator was knowledgeable and engaging. I think I may have learned something!! Highly recommended” 

Gaye Wade, Hardy Bowen

“Informative. Learnt a lot. Great presentation. Easy to understand”

Lee Casey, AMC Management

“Great to come away feeling empowered with knowledge you just can't wait to use” 

Gary Hall-Johnes, VDM Consulting

“The Excel course was excellent and Helene is an excellent educator who works through examples, answers all questions with authority and does not use the notes as rote learning. I would certainly recommend this course to other Excel users.” 

Antony James Truelove, Southern Cross Goldfields

"An excellent refresher course for anyone who is part of today's workforce or life in general"

Ravi Eyengar, Worley Parsons

"I found this to be an excellent 1/2 day course. Fun, educational and grounded in real-world activities and solutions. The presenter was friendly, approachable and I would recommend this course to anyone that would like to impove their excel skills"

Sarah Loader, Synergy Plus Operations